Applications, ERP
Simplifying Complex IT Portfolios for Apparel Supply Chain Excellence
Introduction: The Paradox of Supply Chain Management In the dynamic world of apparel supply chain and inventory...
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Introduction: The Paradox of Supply Chain Management In the dynamic world of apparel supply chain and inventory...
Outsourcing, Tech Outsourcing, Call Center
Understanding the Total Value of BPO Relationships
Globalization demands that organizations stay competitive and agile. This has never been clearer than the past couple of years....
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Globalization demands that organizations stay competitive and agile. This has never been clearer than the past couple of years....
Applications
Global Fashion Industry Leaders Share 2024 Strategies
Perspectives from Every Link of the Supply Chain
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Perspectives from Every Link of the Supply Chain
5 Sales Tactics That Close More Deals
Personalizing the customer experience can deliver five to eight times the ROI on marketing spend and lift sales 10% or more. This article will introduce you to 5 sales tactics that will help...
Incorporating Immersive Learning in Employee Training
Educators have long understood the benefits of creating immersive learning experiences, and technology advancements have brought the benefits to diverse workplaces.
Sunsetting Your ERP? Save Cost Without Sacrifice
Sunsetting your ERP can cause sleep loss and stress for executive teams, even at large, well-known fashion brands and retailers.
Why Better Customer Experience Is Associated With Higher Revenue
Transitioning ERP in Fashion: A Strategic Guide for Industry Executives
Transitioning ERP in Fashion: A Strategic Guide for Industry Executives
Learning by Doing: How CGS Immersive and Meta Partner to Transform Training with Immersive Learning
A 2019 study by ATD found that traditional lecture-based training has an average knowledge retention rate of just 5%. That's a lot of time and resources wasted!
Ensuring Quality When Outsourcing Call Center Services
While outsourcing your call center can be extremely beneficial, not all partners will offer the same level of quality.
The Datafication of Work: How L&D Can Use Big and Small Data to Improve Performance
As new AI powered tools hit the mainstream, HR departments are seeing an increased datafication of work. Data now supports everything from improving performance to informing decisions.
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.